Support and CRM systems for Traceall Global
Billy McColl built bug-tracking and support systems for Traceall Global, giving its team one place to log issues, assign them and follow them through to a fix.
- Client
- Traceall Global
- Built by
- Billy McColl
The problem
When problems arrive by email or phone, they are easy to lose and hard to measure. Nobody can see what is outstanding, and the same issues come back without anyone spotting the pattern.
What was built
A dedicated support system that records every issue, shows who is dealing with it and makes it obvious what is still outstanding. Over time it builds a history that helps spot recurring problems early.
The result
The bug-tracking and support systems built for Traceall Global are still in active use today.
What it means for your project
- Every issue recorded, assigned and followed to a fix
- A history that shows which problems keep coming back
- Connected to the website and CRM, and looked after afterwards
Need something similar? See our CRM & Systems service or get your fixed price.