Blue Unicorn Digital, home Get my fixed price

CRM consultants in Glasgow.

Every lead that slips through the cracks is money left on the table. A CRM should make life easier, not become another thing nobody updates. We set up, move, connect and report on customer systems so the right people see the right information at the right time. It is work we know well: our founder built CRM and support systems used by Selfridges, Harrods and Fortnum & Mason, several of which are still in daily use.

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A street corner in Glasgow’s Merchant City with red sandstone buildings and a red bus.
£995starting price, one fixed price agreed in writing

Built by the developer behind the support systems at Selfridges, Harrods and Fortnum & Mason. You deal with him directly, start to finish.

What we do

What good looks like

  • One place for every customer conversation
  • Website enquiries landing straight in the CRM, no retyping
  • Follow-ups that happen on time, every time
  • Reports you trust, because the data going in is clean
  • Training for your team, in plain English

This is for you if you…

  • Keep customer details in inboxes, notebooks and memory
  • Bought a CRM that nobody really uses
  • Need your website, sales and support to share one view of the customer
  • Are moving systems and dreading the data

How it works

  1. Chat

    A short call or a few emails to understand what you need and what it is worth to you.

  2. Price

    One fixed price in writing, with a timeline. It does not change halfway through.

  3. Build

    We build it by hand, show you progress as we go and test it properly.

  4. Launch

    We put it live and check it on every kind of phone and computer.

  5. Look after

    We stay around for updates, fixes and the next idea.

CRM help for Glasgow and Scottish businesses

Many small businesses do not need a bigger CRM. They need the one they have set up properly, connected to their website and email, and filled with clean data. We help firms across Glasgow, Paisley and the rest of Scotland choose, set up and migrate customer systems, whether that is an off-the-shelf platform such as HubSpot, Pipedrive or Zoho, or a system built to fit.

Our CRM experience was earned on demanding projects: customer and support systems used by Selfridges, Harrods, Fortnum & Mason, Itsu and Harvey & Brockless. The same thinking about clean data, sensible workflows and reports people trust scales down to a ten-person firm in Glasgow.

We work in plain English, train your team on the system you end up with, and stay around afterwards for tweaks, new reports and integrations as you grow.

Where we work

Related work

All case studies

AI automation

Never lose a customer to a missed call.

Every missed call, no-show and unchased quote is a customer walking to a competitor. We build automations that answer, remind and follow up for you, day and night, from £99 a month.

Missed call text-back£99 a month Review requests£129 a month Appointment reminders£149 a month AI voice receptionist£399 a month

See what we automate Book a free 15 minute call

Clyde PlumbingText message

  1. Missed call, 10:42
  2. Sorry we missed your call, it’s Clyde Plumbing. We’re on a job right now. What can we help with?
  3. Leaking pipe under the kitchen sink. Can someone come today?
  4. Thanks. Jamie can be with you between 3 and 4pm. Reply YES to book.
  5. YES

Questions people ask

Something else on your mind? Ask us directly. We reply within 48 hours.

Which CRM do you recommend?

It depends on your team, your budget and what it needs to connect to. We are not tied to any one provider, so the recommendation is about fit, not commission.

Can you move our data from our old system?

Yes. Migration is one of the most common things we do. We plan it carefully, test it, and keep your old data safe until you are happy.

Will it connect to our website?

Yes. Because we build websites too, enquiries, bookings and orders can flow straight into your CRM.

How much does CRM setup cost?

CRM setup and migration projects start from £995, with larger or fully bespoke systems from £2,500. The price depends mostly on how much data needs moving and how many systems need connecting, and you get a fixed figure before we start.

Do we even need a CRM?

Not always. If a handful of people handle a modest number of customers, a well-organised inbox may be enough for now. Our plain-English guide to whether you need a CRM covers the signs that it is time.

Guides on this

Find out exactly what it costs.

We reply within 48 hours with one fixed price in writing. No obligation, no sales patter.

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