Systems for food and grocery brands
Billy McColl built CRM and internal support systems for food and hospitality brands Itsu, Itsu Grocery and Harvey & Brockless.
- Client
- Itsu, Itsu Grocery, Harvey & Brockless
- Built by
- Billy McColl
The problem
Food businesses move fast. Restaurants, grocery ranges and wholesale customers all create a steady stream of questions, problems and requests, and every one of them needs to reach the right person quickly.
What was built
Support and bug-tracking systems that turn that stream into one clear list: what has been reported, who is dealing with it, and what is already fixed.
The result
The support systems built for Itsu and Harvey & Brockless are still in active use today.
Most Glasgow and Paisley businesses have the same problem on a smaller scale: information scattered across inboxes, spreadsheets and people’s heads. We bring it into one place, connect it to the tools you already use, and keep it simple enough that the team actually uses it.
What it means for your project
- One place for every request, not five inboxes
- Clear ownership, so nothing waits for someone to notice it
- Simple enough that a busy team keeps using it
Need something similar? See our CRM & Systems service or get your fixed price.